Alanya Tegsoft Call Center | Smart Customer Communication with Alanya Karel
Call centers are indispensable communication centers for corporate structures that form the basis of customer experience. Today, businesses want to carry out many processes such as sales, support, campaign information on the same platform, in addition to receiving calls. At this point Tegsoft call center solutionsstands out with its integrated and cloud-based structure.
Alanya Karel, Special for businesses operating in Alanya and its surroundings Tegsoft call center installation and consultancy It starts a new era in customer relations.
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Why Tegsoft Call Center?
1. Integrated Communication Platform
Tegsoft allows you to manage not only calls but also e-mail, live chat, WhatsApp and social media messages in a single panel.
2. Cloud-Based Flexibility
Provides access from anywhere with an internet connection, without requiring in-house installation. Fully compatible with hybrid working models.
3. Detailed Reporting and Monitoring
Many metrics such as instant call tracking, agent performance, and customer satisfaction scores can be reported with a single click.
4. CRM and ERP Integration
User history, sales records and support requests are automatically reflected on the operator's screen during the call.
Tegsoft Call Center Setup with Alanya Karel
1. Analysis and Planning
Number of calls, number of representatives, customer channels are determined. Infrastructure and license requirements are analyzed.
2. System Integration
Tegsoft interface is integrated with switchboard systems and CRM/ERP software.
3. Training and Implementation
Separate training modules are applied for representatives, managers and technical teams. The system is tested and put into live use.
4. Continuous Support and Development
Alanya Karel provides periodic checks and 24/7 support to keep the system up to date and operating at maximum performance.
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Which Sectors is Tegsoft Call Center Suitable For?
- E-Commerce: Order tracking, return management, live support integration
- Tourism & Hotel Management: Reservation management, multilingual support, campaign searches
- Service Sector: Customer support line, complaint management, outbound call
- Public & Education: Information, support and call log management
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Frequently Asked Questions (FAQ)
1. Is Tegsoft a cloud system or does it require a server?
It is cloud-based, no server installation is required.
2. Can it be integrated with my existing switchboard system?
Yes, it is fully compatible with Karel, Telesis and LG systems.
3. Are calls recorded?
All conversations are recorded and can be reported.
4. Can customer representatives work remotely?
Yes, Tegsoft platform supports remote access.
5. How is licensing done?
Flexible licensing is applied according to the number of users and duration of use.